Session Swap:

Cannot attend a week of camp you’ve already signed up for?

You have a few options. 

1. Session Swap  – Depending on availability, we can attempt to offer you a spot in another week. If able to do this, we will not deduct anything from your registration costs.  If we are unable to offer you a session swap, then the standard cancellation options apply. See below for the other options. 
2. Camp Credit – apply your program credit to a future date (associated deductions from the above table)
3. Cancel + Refund – If you wish to cancel completely, we will refund according to the above table (associated deductions apply)

Extenuating Circumstances: 

We understand that at times campers may not be able to attend camp due to unforeseen hardships:

• Severe Unexpected Medical Condition
• Death in the immediate/nuclear family
• Severe Unexpected Financial Hardship
• Testing Positive for COVID-19 – 14 days prior to program start 

Refund Process:  All refund requests must be received in writing.

Please allow up to 10 business days for your refund to be processed. Refunds are typically issued in the same form of payment as the original payment.  

Questions?

If you have any questions or concerns feel free to reach out to Benny@biocitizen.org