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Cancellation and Refund Policy 

*Updated 1/2/22

Cancellation Policy Simplified

Need to cancel? Here are your options ->

  1. Session Swap  – Depending on availability, we can attempt to offer you a spot in another week. If able to do this, we will not deduct anything from your registration costs.  If we are unable to offer you a session swap, then the standard cancellation options apply. See below for the other options. 
  2. Camp Credit – apply your program credit to a future date (associated deductions from the below tables)
  3. Cancel + Refund – If you wish to cancel completely, we will refund according to the tables below (associated deductions apply)

Extenuating Circumstances – that qualify as medical/emergency

We understand that at times campers may not be able to attend camp due to unforeseen hardships:
  • Severe Unexpected Medical Condition
  • Death in the immediate/nuclear family
  • Severe Unexpected Financial Hardship
  • Testing Positive for COVID-19 – 14 days prior to program start 

Refund Process

All refund requests must be received in writing, sent via email to our administrative team. 

Please allow up to 10 business days for your refund to be processed. Refunds are typically issued in the same form of payment as the original payment.  

Questions

If you have any questions or concerns, feel free to reach out to our administrative team: admin.la@biocitizen.org and registration.la@biocitizen.org.

Join The Waitlist Please list the following so that we can properly place your child quickly if a spot becomes available. Thanks for your interest! - Your name, email and phone number - Child's name and age - Specific friend requests (do you have a friend in the group?)